Your privacy is important and we are committed to the protection of the personal information we collect from you.
This policy explains how we use and protect the personal information that we collect and share. Its goal is transparency and assistance to you so that you have complete confidence in the integrity of your browsing experience.
We collect and use information which you provide to us. When you click to book, you are (as a minimum) asked for your name and email address. Depending on your booking, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions).
There are also other instances where you'll provide us with information. For example:-
If you make a booking for someone else through this site, you may submit that individual's personal information. However, it's your responsibility to ensure that the person or people you have provided personal data about are aware that you've done so, and have understood and accepted how we use their information (as described in this privacy statement)
We automatically collect some information from your computer or Device when you visit our websites or apps. This happens even if you don't make a booking. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer's operating system, and locale\language settings. We also collect information about clicks and which pages have been shown to you. When you make a booking, our system registers through which means and from which website you have made your booking.
For mobile device users, we also collect data that identifies your mobile device, device-specific settings and characteristics, application performance and other system activity.
We may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. When you use some of these, you provide the booking details to our business partner, who then forward your details to us.
Hotels and their appointed third-parties may share information about you with us too. This may happen if you have support questions about your pending booking, or when disputes arise about your booking.
If you make a travel booking with a hotel directly, powered by the booking engine Revato, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely store (in a certified PCI-DSS environment) and transmit this information to the supplier of the travel booking to complete the transaction. Please note that the supplier processes your payment, not us. You agree to review and be bound by the supplier's policies and procedures before making a booking through this site.
We may collect information about your location if you have instructed your Device to send such information to the application via the privacy settings on that Device. When you use an App on a Device, we will collect and use information about you, including location information, in generally similar ways and for similar purposes as when you use this site.
You can change the privacy settings of your Device to turn off the functionality to share location information. Please note the turning of location sharing may affect certain features of our App.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We use the information collected about you for the following general purposes:
To use your personal data as described above, we rely on the following legal bases
We may share your information with the following entities:
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.
We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after you have concluded your contract with us or requested information erasure, if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.
Your rights and choices with respect to the collection and use of your information:
Please note that we may send you other communications, including service announcements, and administrative messages relating to your account.
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
We use appropriate technology and audit procedures to protect and safeguard the personal data you give us. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorized or unlawful access, interference, modification, use or disclosure, and against accidental loss, damage, alteration or destruction.
Only authorized personnel are permitted to access personal data in the course of their work, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
No one under the age of 18 may use these Services. We do not knowingly collect Personal Information from children under 18, and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child's parent or legal guardian.
We are obliged to inform you about International transfers. At all times we take great care to conduct due-diligence of our professional sub-contractors, enact proper information and audit controls, and protect your personal data. After all – it is our reputation that you place your confidence in.
Your information will be stored and processed by our servers which may be located outside of the country/region that you reside in and outside of any multinational union (including the European Economic area). In addition, some of the third-party companies, agents, and contractors that we engage to perform services on our behalf may need to receive and\or transfer your personal information, internationally, in order to provide their services.
We certify that all payment information is ALWAYS stored in a PCI-DSS compliant technology environment that is externally audited, and NOT released to any other party apart from the accommodation operator that you have a contract with.
For data review or erasure requests – click here.
If your matter is complex, our Data Protection Officer is committed to addressing any concerns you may have such as our handling, use, disclosure or management of your personal information.
You can contact our Data Protection Officer using by email or post using the details below.
By Email: email@example.com
(For Residents outside of the European Economic Area)
Data Protection Officer
TravelTech (c\o Hotels Combined Pty Ltd)
Level 1, 7 Kelly Street
Ultimo NSW 2007 Australia
(For Residents of the European Economic Area)
Secretary to the Data Protection Officer
TravelTech (c\o Hotels Combined Pty Ltd)
3rd Floor, 24 Chiswell Street
London, EC1Y 4YX, HM's England
We will take reasonable endeavours to investigate your concern, remedy any issues resulting from our failure to comply with our privacy obligations, and we will notify you of the outcome as quickly as possible.
In this policy 'we', 'us' and 'our' refers to any website, or application (including mobile) that is owned or operated by Hotels Combined Pty Ltd (ABN 61 122 130 554), a company incorporated in Australia, acting as either Agent, or Principal, or under Authority on behalf of another party, as the case may be.
This policy was last updated on 17th May 2018
When you visit this site or make use of our services you automatically receive cookies which are technical prerequisites for the site\application to function. In addition, we use third party cookies and web beacons for personalising your preferences, general analytics, 3rd party ad serving and other commercial purposes. This policy explains the types of cookies we use, the purposes for which we use them and how you can block and remove such cookies.
You can manage cookies through the settings of your Internet browser which can notify you when you receive a new cookie, delete individual cookies or delete all cookies. If you choose to delete our cookies, your access to some functionality on this site will likely be degraded.
We currently do not support any "Do Not Track" browser settings. This is because no common Internet Standard has been developed to specify what 'Do Not Track' entails.
We use reasonable endeavours to exclusively work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioural advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
Most advertising networks offer you a way to opt out of advertising cookies. See http://www.aboutads.info/choices and http://www.youronlinechoices.com for further guidance.
Google publishes a Google Analytics Opt-Out Browser Add-on to suspend its collection of information. You can visit Google at https://tools.google.com/dlpage/gaoptout to download and install this utility.
Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any Web site. They are stored by your Internet browser. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.
Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message.
All these technologies are together referred to in this Cookie Statement as "cookies".
The below sets out the various types of cookies we use, why we (or relevant third parties) use them.
Except for essential cookies, all cookies will expire after 30 days.
This policy was last updated on 17th May 2018